Saturday, March 26, 2011

Don't Empower, Enable!


Turning Your Audience Into Your Messenger
An important step in turning an online campaign into community development (action) is the need for campaigns to recognize their place in the three-dimensional world. Campaigns use the Internet (and its tools) to communicate to their audience, but the most critical part comes after that. They also need to use the tools to enable their audience to communicate with each other beyond the campaign. If an audience can find a reason to believe they have a personal stake in your issue, then they are more likely to become the messengers of YOUR message. As Dr. Rosenblatt said in the NCRC annual conference, “Online advocacy is not about telling people what to do and making them go do it, it’s about making them strategic partners in what you’re trying to do. And the social media, the social websites, the social networking, all these new tools that are available, they put those tools in the hands of the people you’re trying to become partners with to start doing your work for you – actually, our work, together – as they start to spread into their own personal networks.”

Building Social Capital
After Obama was inaugurated, his Obama for America Campaign turned into Organizing for America. The report, “Year One of Organizing for America: The Permanent Field Campaign in a Digital Age,” provides an internal evaluation of the unprecedented “governance organizing” model that was established once candidate Obama became President Obama. OFA underscores the need to build (and maintain) relationships and understand the value of social capital.
"For grassroots organizing online, effective campaigns tend to create social capital online, convert it to tangible action offline, and then run structured programs to maintain that capital. In a 2008 article about social capital and netroots activism, for example, political scientist Diana Cohen stresses that a key ingredient in the online “social capital framework” is “maintenance” – essentially an ongoing program to “maintain the capital so it does not deplete.” And while there is a broader debate among scholars and practitioners about whether email and Internet politics advances broader civic participation, an issue beyond the scope of this report, it is clear that in the case of the Obama campaign, new media organizing drove effective political action (fundraising, volunteering, voter registration, and event attendance)."
An Evolution of Integration: Rock The Vote
In “Mobilizing Generation 2.0: A Practical Guide to Using Web 2.0,” Ben Rigby begins his book with an overview of Rock The Vote. In its 20-year history, RTV has adapted to the ever-changing political landscape by incorporating new technologies as a means to engage youth voters. In its early years (1990-1996), RTV helped pass the Motor Voter bill through a campaign of PSAs and postcards to Congress. Between 1996-2002, RTV created the first online voter registration and ultimately registered more than 200,000 new voters during the 2002 midterm election cycle. In 2004, RTV began using Web 2.0 tools to spearheaded GOTV efforts. This set the stage for a record-breaking 2006 election: more than two million more 18-29 year olds voted than in the pervious midterm election. The life cycle of RTV exemplifies the power of integrating online campaigns with offline campaigns. Their online efforts translated into offline action.

Photo credit: icrossing.com

NYT: Will That Be Cash or Credit?

The advent of online media has forced content producers to consider the best way to integrate this “new” information channel into their business models. Content creators have grappled with the choice of charging content consumers with information that has otherwise (until now) been free. Consider the recent decision by New York Times to begin charging their readers to access online content. NYT’s subscribers have always paid for a hard copy of the newspaper to arrive at their doorstep; it would make sense, then, for NYT to charge online readers for the online version of the newspaper. Although NYT is not the first newspaper to charge for online access, other major newspapers will evaluate the success (or failure) of NYT’s paywall when considering their own online content as a possible source for secondary revenue.

A recent Washington Post article highlights newspaper analyst Ken Doctor’s concerns over newspapers transitioning to a paywall system. Doctor is concerned that the fees are too high and readers – especially the younger demographic who has grown up with relatively full and free access to the Internet – will not be willing to pay and newspapers will lose readership. A national Pew Internet survey of 755 adult Internet users helps shed some light on Doctor’s concern. Findings show that Internet users between ages 30-49 are more likely to pay for online content than their younger or older counterparts; however, among those that pay for news (18%), there is not an obvious age gap.

The full Pew Internet report can be found here.

Saturday, March 12, 2011

Rosie 2.0



In light of the 100th anniversary of International Women’s Day, Fast Company magazine featured their annual list of most influential women in technology. This year, they selected five women in six categories (entrepreneurs, advocates, gamers, media, brainiacs and executives). With this week’s topic in mind, I want to highlight some of the women whose work relates to mobile advocacy.

Cher Wang (Executive)
Cher Wang is the founder and chairman of High Tech Computers (HTC) who specialize in manufacturing smartphones. HTC manufactures one out of every six smartphones in the American market today. Wang’s company is currently working on 4-G phones for Verizon and T-Mobile. Google and Microsoft rely on HTC’s services as they look to the future of their smartphone production, as HTC was the first company to offer the Android.

Limor Fried (Entrepreneur)
Limor Fried capitalized on her background in electrical engineering and computer science to successful build her company, Adafruit Industries. Adafruit makes DIY “hardware hacking” gadgets. One of Fried’s early pet projects was developing a device to disable all nearby cell phones (illegal, but amazing!). Fast Company magazine proclaimed her a DIY goddess who aims to make electrical engineering “exciting, cool, and fun.”

Katrin Vercias (Advocate)
Mobile phones have “leap-frogged” computers in many parts of the world as a means for advocacy organizations to connect with those they are trying to help. Vercias created MobileActive.org, an offline and online meeting place for people from all over the world – who are working within the mobile advocacy space – to connect and compare notes on their projects. This process of sharing information, Vercias says, has facilitated creative progress. Fast Company magazine quotes Vercias on the power of mobile advocacy: “…because it is so ubiquitous, [mobile technology] is having an impact that is as significant as the invention of the alphabet.”

See the full list of Fast Company magazine’s influential women here.

Photo credit to Fast Company magazine

Reading Log: Mobile Advocacy - There's An App For That


MobileActive.org published a strategy guide for using mobile phones in advocacy campaigns. A few case studies (Greenpeace, SEIU and others) exemplify the necessary guidelines for advocacy campaigns to keep in mind when developing their mobile strategies. The guide outlines six basic steps:

  1. Set goals
  2. Hire a snazzy vendor
  3. Outline a marketing plan that determines who you want to reach, how you want to reach them, and how the mobile marketing plan can complement other marketing plans within the campaign.
  4. Craft messages
  5. Beef up your database and implement the plan(s)
  6. Evaluate the successes/missteps and learn for the future

In "Trend to Watch 2012 - The Rise of Mobile," Katie Harbath urges campaign strategists to stop thinking of mobile campaigns exclusively in terms of text messaging. Mobile strategy now includes web browsing and apps. Harbath used her experience working for the National Republican Senatorial Committee (NRSC) in the 2010 election as a way to try out various mobile strategies. Her innovation paid off and yielded some useful data as the NRSC looks to 2012. The NRSC spent 13% of their online ad budget on mobile ads, but the mobile ads they ran on Election Day were particularly successful. Harbath estimated that more voters would use their mobile devices than computers to do last minute Election Day research (candidate information, finding their polling places, etc). She was right. More than two-thirds (67%) of the clicks received from their ‘polling place ads’ came from mobile devices. Harbath ultimately determines that while 2012 will not be the peak of mobile strategy, it will serve as a critical opportunity for campaigns to try out various mobile strategies to see what works and what doesn’t.

Thursday, March 3, 2011

Rick Perry Thinks He's the King of Twitter #whodoyouthinkyouare

We learned this week how advocacy campaigns use social networking tools to engage policymakers and influence change. So what does it mean when a policymaker uses the networking tool, but plays by his own rules?

Texas Governor Rick Perry (or as Texans fondly refer to him, Governor Good Hair) recently blocked a group of seemingly pesky Texas journalists from accessing his Twitter account. To the Twitterverse, this was an amateur move. The blocked journalists quickly caught on when their colleagues (as well as Perry’s 38,000 followers) still had access to the governor’s tweets. Not to mention, Perry’s tweets are public domain.

Twitter is a tool that thrives on the openness of information sharing and interaction. Perry’s resistance to the fundamental elements of Twitter is obviously not ideal for the concerned citizens, members of the press, advocacy organizations and others who rely on Twitter to reach the governor. Perry’s defiance does, however, expose the power of the tool. Maybe Perry had something to hide, at least from selected members of the Texas media. Instead of leaving the journalists in the dark as he had hoped, Perry’s plan backfired. @GovernorPerry was flooded with complaints about his lack of transparency and failed attempt at media censorship. The same social networking tool that Perry used to communicate with his base turned into a platform for anti-Perry rhetoric. Perry might have undermined his own online agenda, but his actions reinforced the powerful influence that social networking tools can have over policymakers.

Reading Log: Measure for Measure

In his blog posts, “Measuring the Impact of Your Social Media Program” and “Rules of Social Media Engagement”, Dr. Alan Rosenblatt emphasizes the need for advocacy organizations to measure the influence of their social media campaigns. Dr. Rosenblatt provides suggestions to measure reach, engagement and website traffic.

Measuring Reach
Reach is a campaign’s target audience that can potentially be exposed to their message. Measuring reach can’t tell a campaign if their message is working, but it can help determine if a campaign’s message is actually reaching their intended audience. The simplest way to measure reach is to count. Start by counting friends and followers, fans and unique visitors. Dr. Rosenblatt highlights MyTweeple.com, a tool that assists with exporting Twitter lists (including profiles) into a handy spreadsheet. From there, it is easy to examine Twitter lists and identify (and quantify) followers.

Measuring Engagement
An advocacy campaign can have a million followers on Twitter, but that number is irrelevant if the campaign doesn’t have a way to effectively engage their followers. Interaction is at the heart of social media, so the success of an online campaign relies heavily on campaigns interacting with their target audience. Websites such as SocialMention.com and SmallAct.com’s Thrive can easily measure the success of online interaction by providing retweet data.


Measuring Website Traffic
People that casually graze the web are unlikely to click on the links embedded throughout content on a website. This is one of the reasons why a campaign’s message must be incorporated throughout their site (and not just embedded in the links), so the visitor sees it regardless of what part of the website they visit. Measuring clicks within the content can still be useful, however, and easy to do with URL shortening websites like Bit.ly. These sites provide beaucoups of data for evaluating click-through frequencies.


In his video on CSPAN, Dr. Rosenblatt underscores the importance of measuring the influence of social media campaigns. Knowing what works and what doesn't helps campaigns get to know their audience. Understanding an audience brings campaigns one step closer to the ultimate goal - a successful campaign. Dr. Rosenblatt says, "Don't always think in terms of how many people are in your audience, think about who is in your audience. Because having a hundred very influential people in your audience is much better than having ten thousand people in your audience who don't give a rat's ass about what you're talking about. Think in terms of quality of followers - not quantity - and the quality will follow from that."